Bug reports

Clay Gordon
@clay
01/11/15 12:21:54PM
1,680 posts

Is something not working the way you think it should ...


or not working at all? This is the place to post them so they can be looked into and taken care of.




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clay - http://www.thechocolatelife.com/clay/

updated by @clay: 07/08/16 02:07:12PM
eg
@eg
01/20/15 08:04:45AM
22 posts

Looking forward to exploring the new site. Just a quick FYI, the menus on mobile view are black on charcoal - almost impossible to read. :)

Thomas Snuggs
@thomas-snuggs
01/20/15 11:10:04AM
23 posts

How do you post an image? I can right-click and select insert image, but the image never displayed based on the source that I enter. It's not intutive on how to insert the image. I'm sure it is something I am doing wrong.

Clay Gordon
@clay
01/20/15 11:19:58AM
1,680 posts

Thomas Snuggs:
How do you post an image? I can right-click and select insert image, but the image never displayed based on the source that I enter. It's not intutive on how to insert the image. I'm sure it is something I am doing wrong.

Thomas -

I doubt that it has anything to do with you. I have been in touch with the Jamroom dev team and we are working on a fix. I will let you know when this is done - obviously it's not workable in the long run (or even the short run).




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clay - http://www.thechocolatelife.com/clay/
Clay Gordon
@clay
01/20/15 12:07:10PM
1,680 posts

Clay Gordon:
Thomas Snuggs:
How do you post an image? I can right-click and select insert image, but the image never displayed based on the source that I enter. It's not intutive on how to insert the image. I'm sure it is something I am doing wrong.
Thomas - I doubt that it has anything to do with you. I have been in touch with the Jamroom dev team and we are working on a fix. I will let you know when this is done - obviously it's not workable in the long run (or even the short run).

This is now fixed - it was a configuration option I overlooked, so my bad. You have the option to embed media - images and videos! - you have already uploaded or you can upload an image from your local computer. While it adds another step, uploading it to your image gallery and adding a title and description first means that members can see it in other contexts, which would be good, but is not necessary. Please note that you have to specify an image size ... and that is the image size in the post and it does not appear as if it can be edited after the fact. You'd have to delete and re-upload.




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clay - http://www.thechocolatelife.com/clay/
Clay Gordon
@clay
01/20/15 12:07:54PM
1,680 posts

eg:
Looking forward to exploring the new site. Just a quick FYI, the menus on mobile view are black on charcoal - almost impossible to read. :)

@eg - thanks for letting me know about the menu color selection on mobile devices. I will look into it ASAP. Bigger fish to fry first. Now that lots of people are hitting the site I need to figure out how to solve the poor database performance.




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clay - http://www.thechocolatelife.com/clay/

updated by @clay: 01/20/15 12:10:24PM
Piotr Krzciuk
@piotr-krzciuk
01/25/15 09:04:31PM
2 posts

Dear Clay,

In the e-mail you ask us to choose a quota. In my Profile tab there is no such option. Did I miss something?

 

 quotas


updated by @piotr-krzciuk: 06/16/16 10:34:55PM
Clay Gordon
@clay
01/25/15 10:13:06PM
1,680 posts

Piotr -

You are the second person to point this out to me. Let me ask the developers what is going on. Thanks for posting the screen shot. I will get back to you ASAP. I will set the quota to something usable in the meantime.




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clay - http://www.thechocolatelife.com/clay/
Potomac Chocolate
@ben-rasmussen
01/27/15 01:07:44PM
191 posts

Hi Clay. In the group discussions, is it possible to have comments displayed chronologically top-to-bottom like they are in the forums? Currently, they're showing in reverse order which makes it difficult to read an entire conversation.

Also, is it possible to have the group discussion list be ordered by the date of the last comment, instead of the creation date (again, like the forums)? 

Thanks,
Ben

Clay Gordon
@clay
01/27/15 01:48:35PM
1,680 posts

Ben -

The answer is I think yes on all these questions. I have been working on the sort order of comments specifically. Some things are set globally and there are some new features that were just added that changed the way some things worked. For the group discussions could you post the URL of a page where the sort order is wrong?

The "best" way to handle the comment update is for adding a comment to by synonymous with updating the original post, which are now different things. That's being worked on by the developers.




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clay - http://www.thechocolatelife.com/clay/
Potomac Chocolate
@ben-rasmussen
01/27/15 02:00:40PM
191 posts

Thanks for looking into this Clay. The discussion that I first noticed this was this one:

http://www.thechocolatelife.com/clay/group_discuss/1068/barbecue-grill-convert-to-roaster

But the issue is much more apparent on a thread with more comments, like this one:

http://www.thechocolatelife.com/clay/group_discuss/666/shared-journey

It would be very awkward to ready that discussion start-to-finish with the current sorting.

On a separate issue, the search doesn't seem to search the group discussions. I tried to search for 'shared journey' but it didn't find the thread linked above.


updated by @ben-rasmussen: 01/27/15 02:00:55PM
Michael Jones
@michael-jones
01/27/15 05:01:38PM
2 posts

Hi Clay,

On Thechocolatelife.info I am unable to post a classified.  Is the functionality just not done yet?  I press submit listing and nothing happends.

Thanks!

Clay Gordon
@clay
01/27/15 05:19:01PM
1,680 posts

Ben Rasmussen:
Thanks for looking into this Clay. (snip) But the issue is much more apparent on a thread with more comments, like this one: http://www.thechocolatelife.com/clay/group_discuss/666/shared-journey

What is the date on the first comment displayed for you? For me it's 12/01/2014 - posted by me. I will look into the search thing.


12/01/14

12/01/14



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clay - http://www.thechocolatelife.com/clay/
Clay Gordon
@clay
01/27/15 05:25:50PM
1,680 posts

Michael:
Hi Clay, On Thechocolatelife.info I am unable to post a classified. Is the functionality just not done yet?  I press submit listing and nothing happends. Thanks!


Michael, the site is not completely set up yet - I still have a couple of days until the end of the month!. However, I can tell you that it's more than a single-step process and your ChocolateLife.com login does not carry over. All Classifieds now have to fit within a listing package. When you click on submit listing you need to select a package (if you don't already have an account you will be asked to create one).

WANTED listings (either wanted to buy or jobs) are still free. SELL listings are either $5 (30 days) or $10 (60 days) each.

One of the issues with the classifieds on the old site is that they never aged off. No-one ever deleted them and it was a huge administrative burden for me to do it because I had no way of knowing if the classified was still active or not. In thinking about the problem I decided to set up a site with software that could handle classifieds where the listings could age off (disappear) after a certain length of time. There are increased cost for running two different sites and I had to do something to cover those additional costs.


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clay - http://www.thechocolatelife.com/clay/

updated by @clay: 01/27/15 05:26:46PM
Clay Gordon
@clay
01/27/15 05:32:46PM
1,680 posts

Ben:

When I click on Search in the top nav and enter " Shared Journey " as the search term I get the following page:

I see the Shared Journey discussion - as well as a forum topic that rererences the discussion. You see something different?

 




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clay - http://www.thechocolatelife.com/clay/
Potomac Chocolate
@ben-rasmussen
01/27/15 06:51:27PM
191 posts

Yep, I see the Shared Journey discussion now, too. I think it just didn't register that it was a link to the discussion since it didn't have the date, icon, first lines, etc. I must have just thought it was another section header.

The first post I see on that discussion is yours of 12/1/14, which is the most recent comment posted to that thread.

Thanks,
Ben

Clay Gordon
@clay
01/27/15 10:23:29PM
1,680 posts

Ben -

Having the name of the discussion without the detail makes a lot more sense when there are two or more search results.

The comments are being displayed in Newest to Oldest order. Do you want them in Oldest to Newest so that it's easier to follow the conversation? The page picker at the bottom makes it easy to jump to the last page.




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clay - http://www.thechocolatelife.com/clay/
Jonas Ketterle
@jonas-ketterle
01/28/15 01:47:42AM
4 posts

Hey Clay,

Just noticed that I need to upload both a profile and an account photo. Didn't realize these were different things until the default image kept showing up even after updating my profile. You may not need to change this ... just a point of minor confusion. Site is great!

Jonas

Potomac Chocolate
@ben-rasmussen
01/28/15 08:56:17AM
191 posts

Thanks Clay. I think the search results look a little weird since they're inconsistent between the forum results (with detail) and the group results (without detail). My preference would definitely be to have the group results show the same detail as the forum results. It just gives you a little more info to help you decide which link to click.

For the group discussion comments, I would definitely prefer them to be oldest to newest. This is how the forum discussions work, so it would be consistent. But I also think it just makes more sense, considering that existing/older discussions on this site are used as a resource for new and existing users. Newest to oldest may work ok if you're actively tracking an ongoing discussion (although, I think oldest-to-newest makes more sense for this, too), but doesn't when referring back to it later or reading a discussion for the first time. In those cases, the user would read the original post at the top, then jump to the last page and scroll to the bottom, and then read a comment, scroll up to the top of the next comment, read down, scroll up, and so on.

Potomac Chocolate
@ben-rasmussen
01/28/15 09:01:11AM
191 posts

Just noticed an issue with the search function. It appears that it only searches titles for group discussions, and the first post for forum discussions.

As examples, a search for the word 'foil' does not return the following group discussion, which has 'foil' in the first post:

http://www.thechocolatelife.com/clay/group_discuss/1134/chocolate-bar-wrappers

...and a search for 'infrared' does not return the following forum discussion, which has 'infrared' in the second post:

http://www.thechocolatelife.com/clay/forum/tech-help-tips-tricks-techniques/4441/chocolate-thermometers


updated by @ben-rasmussen: 02/16/15 10:19:18AM
Clay Gordon
@clay
01/28/15 11:18:27AM
1,680 posts

Jonas Ketterle:
Hey Clay, Just noticed that I need to upload both a profile and an account photo. Didn't realize these were different things until the default image kept showing up even after updating my profile. You may not need to change this ... just a point of minor confusion.


Jonas - it may be a source of confusion but there is a good functional reason that this is so. Jamroom was set up originally for bands. Bands have many members, and members can belong to more than one band - and in particular a manager could manage multiple bands. Jamroom is set up to handle this. In the coming weeks I plan to offer this up to ChocolateLife members who are companies with two or more employees who are ChocolateLife members.

One member can create two profiles for their account, a personal profile and a company profile. I can then link other member accounts to the company profile. People can post to their personal profiles AND to the company profile. It's pretty cool. There are other features, such as groups and pages attached to profiles and profile customization tweaks, so that a company could credibly host the community component of their web presence on TheChocolateLife instead of (or in addition to) Facebook (and social sharing via TheChocolateLife is arguably easier. Furthermore, by implementing something called domain mapping, the company profile on TheChocolatelife could become an actual part of the company's web presence at a url something like community.mydomain.tld.

IN THE MEANTIME ... you can take advantage of the fact that there are separate account and profile names.

Account Name: Jonas Ketterle
Profile Name: Firefly Chocolate

In this way in posts and comments the link to you would read:

Jonas Ketterle - @firefly-chocolate (with the @firefly-chocolate linking to your profile).

And, of course if you wanted to, you could reverse these and the links would say:

Firefly Chocolate - @jonas-ketterle


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clay - http://www.thechocolatelife.com/clay/

updated by @clay: 09/09/15 07:57:26AM
Clay Gordon
@clay
01/28/15 11:23:24AM
1,680 posts

Ben Rasmussen:
Thanks Clay. I think the search results look a little weird since they're inconsistent between the forum results (with detail) and the group results (without detail). My preference would definitely be to have the group results show the same detail as the forum results. It just gives you a little more info to help you decide which link to click. For the group discussion comments, I would definitely prefer them to be oldest to newest. This is how the forum discussions work, so it would be consistent. But I also think it just makes more sense, considering that existing/older discussions on this site are used as a resource for new and existing users. Newest to oldest may work ok if you're actively tracking an ongoing discussion (although, I think oldest-to-newest makes more sense for this, too), but doesn't when referring back to it later or reading a discussion for the first time. In those cases, the user would read the original post at the top, then jump to the last page and scroll to the bottom, and then read a comment, scroll up to the top of the next comment, read down, scroll up, and so on.

Ben -

Changing the sort order is trivial to do and I have already made that change. Let me know if it's working the way you think it should.

As for changing the display of the search results that requires programming. I think it's a very good idea and when I get a few free moments I will work on it. Over the weekend I hope, but not before. Another reason I did not do this is that there have been some issues I've been experiencing with comment sort order with threading enabled - the display order goes wacky for me. I have to work with the developers to clear up those issues as they would not be in my code.




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clay - http://www.thechocolatelife.com/clay/
Clay Gordon
@clay
01/28/15 11:25:45AM
1,680 posts

Ben Rasmussen:
Just noticed an issue with the search function. It appears that it only searches titles for group discussions, and the first post for forum discussions. 

Ben -

I have noticed this, too. I believe I can add the body of the group discussions into the global search capability pretty easily. As for the number of Forum results displayed - that's an issue I have brought up with the developers in another context and so finding a solution is already underway.




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clay - http://www.thechocolatelife.com/clay/
Potomac Chocolate
@ben-rasmussen
01/28/15 11:48:56AM
191 posts

Thanks Clay. The reordered comments are working for me, and are much better, in my opinion.

And thanks for looking into the search funtionality. Let me know if there's anything I can do to help.

Clay Gordon
@clay
01/28/15 12:10:43PM
1,680 posts

Ben Rasmussen:
And thanks for looking into the search funtionality. Let me know if there's anything I can do to help.


Ben -

I have added the "body" field of Group Discussions to the site-wide search field. It's going to take some time to index every discussion but give it a few hours and you will be able to search the text of all Group Discussions, not just the title.

The foil post was there, it was just the 11th of 11 posts. So you needed to click through to Browse All Results then go to the 3rd page of results. I am looking into where to change the pagination of the search results so that the first 10 posts are displayed (in each category) not four, and that 10 are displayed on each of the next pages.

And I know the title of the page is "Home" which I find confusing. I have alerted the developers.

As for doing anything to help ... you are. I have only two eyes and limited bandwidth to do all the testing that needs to get done. By pointing things out to me that you think don't make sense I can focus on getting them fixed.




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clay - http://www.thechocolatelife.com/clay/

updated by @clay: 01/28/15 12:14:43PM
Susan Bryde
@susan-bryde
01/28/15 07:45:21PM
1 posts

Twitter, Facebook, etc. are listed as optional but I cannot submit other changes without an entry in those fields. I do not participate in those sites so do not have any data to enter. Please do not require info for those sites.

Clay Gordon
@clay
01/28/15 08:12:05PM
1,680 posts

Susan Bryde:
Twitter, Facebook, etc. are listed as optional but I cannot submit other changes without an entry in those fields. I do not participate in those sites so do not have any data to enter. Please do not require info for those sites.

Susan -

When creating the fields I thought I did make them optional on both the create account and update account forms. I will go and check them to make sure. Thank you for letting me know.




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clay - http://www.thechocolatelife.com/clay/
Clay Gordon
@clay
01/28/15 08:37:33PM
1,680 posts

Clay Gordon:
Susan Bryde:
Twitter, Facebook, etc. are listed as optional but I cannot submit other changes without an entry in those fields. I do not participate in those sites so do not have any data to enter. Please do not require info for those sites.
Susan - When creating the fields I thought I did make them optional on both the create account and update account forms. I will go and check them to make sure. Thank you for letting me know.

Susan -

Problem solved. The issue was not that you didn't have a Twitter account, it was that there were a couple of fields where I set the minimum number of characters to 16 and you did not enter that length of an answer. To help prevent robots from signing up for accounts I set this minimum. I edited your answers - e.g, from "Belgium" to "It was during a trip to Belgium" to check that, in fact this was the problem, and it was. I was also requiring at least 2 characters for a Twitter account which meant that people without an account (or who didn't want to share) would not be allowed to sign up/update. Thanks for pointing this out to me so I could get it fixed. Done and done.




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clay - http://www.thechocolatelife.com/clay/
Victor Antonio Padilla Prado
@victor-antonio-padilla-prado
01/28/15 08:44:29PM
15 posts

Hello,

I also have the quota not appearing problem. Also tried to send you a private note but when I enter clay in the recipient box all I get is "No results".

Clay Gordon
@clay
01/28/15 08:53:18PM
1,680 posts

Victor Antonio Padilla Prado:
Hello, I also have the quota not appearing problem. Also tried to send you a private note but when I enter clay in the recipient box all I get is "No results".

Victor -

The two are related to each other. I thought I had fixed the quota select not being visible last night. While I am continuing to find a permanent solution, what quota do you want to be in? Blogger, Chocolate maker, Confectioner, Enthusiast, Other Chocolate Professional, Retailer?




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clay - http://www.thechocolatelife.com/clay/
Victor Antonio Padilla Prado
@victor-antonio-padilla-prado
01/28/15 09:06:56PM
15 posts

Confectioner please. 

Thanks a lot for your help.

Clay Gordon
@clay
01/28/15 09:07:56PM
1,680 posts

Victor Antonio Padilla Prado:
Confectioner please.  Thanks a lot for your help.

Done and done. Sent you a private message.




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clay - http://www.thechocolatelife.com/clay/

updated by @clay: 01/28/15 09:08:25PM
Joe Camerlin
@joe-camerlin
01/29/15 01:14:56PM
8 posts

Hi Clay,

Great site, excellent resources here.

The only thing I found which may use a little tweaking if that when you move the mouse over a hyperlink, the link changes to a color which is almost the same as the background color. This has caused me to hesitate from clicking on the link thinking something was wrong or the link disappeared, especially when there is a link embedded in the forum since the text is tiny.

Typically a link will remain the same color and it will become underlined when a mouse is moved over it.

It is not a big deal, it just tricked me a few times.

Best Regards,'

Joe  C.

Clay Gordon
@clay
01/29/15 01:18:50PM
1,680 posts

Joe -

Yeah, I know what you mean. I've been trying to find a set of colors that can be used universally in the site using the overall color scheme from the old TheChocolateLife. Still working on it. Part of the issue is that some of the CSS classes are doubled up. So if I change something it might have to work against both a dark and a light background. That makes it tougher.




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clay - http://www.thechocolatelife.com/clay/

updated by @clay: 01/29/15 01:19:21PM
Clay Gordon
@clay
01/29/15 01:32:58PM
1,680 posts

Joe Camerlin:
Hi Clay, Great site, excellent resources here. The only thing I found which may use a little tweaking if that when you move the mouse over a hyperlink, the link changes to a color which is almost the same as the background color. This has caused me to hesitate from clicking on the link thinking something was wrong or the link disappeared, especially when there is a link embedded in the forum since the text is tiny. Typically a link will remain the same color and it will become underlined when a mouse is moved over it. It is not a big deal, it just tricked me a few times. Best Regards,' Joe  C.

Joe -

Does the blue work better for you?




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clay - http://www.thechocolatelife.com/clay/
Joe Camerlin
@joe-camerlin
01/29/15 02:03:46PM
8 posts

Hi Clay,

 

Beautiful, it looks perfect with the blue hyperlinks.

 

Thanks,

Joe C.

Potomac Chocolate
@ben-rasmussen
01/30/15 01:53:05PM
191 posts

The home brew chocolate group seems to be missing.

Clay Gordon
@clay
01/30/15 03:14:17PM
1,680 posts

Potomac Chocolate:
The home brew chocolate group seems to be missing.

Taking a look - notified the JR developer team member who did the data import.




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clay - http://www.thechocolatelife.com/clay/
Clay Gordon
@clay
01/31/15 01:53:25PM
1,680 posts

Priscilla -

I am still not sure exactly what the issue is. I will change your profile quota to " chocolate maker " as I see you have a handfull of cocoa beans in your account photo. Now that you are out of the default member quota group you should be able to see the quota picker. Please let me know if you still can't.




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clay - http://www.thechocolatelife.com/clay/

updated by @clay: 03/12/15 04:31:48PM
Potomac Chocolate
@ben-rasmussen
02/16/15 08:40:51AM
191 posts

Hi Clay,

Just wanted to bring the group discussions back up. Currently, they show when the thread was started and the number of replies, and are sorted according to start date. On the previous site, they showed, and were sorted by, the last comment date. I think the previous way was much more useful, as it made it easy to see which threads have been updated recently. On older threads in particular, new comments could easily go unread with the current method.

-Ben


updated by @ben-rasmussen: 09/10/15 07:56:52AM
Clay Gordon
@clay
02/16/15 10:22:59AM
1,680 posts

Ben -

Now that the site is on the new server and appears to be more stable in general I will be able to devote more time to UX usability issues. I just you want to make sure that you are referring to the sorting of the group discussions themselves (on each group's "home" page), not the comments for any particular discussion.

As you might imagine, there are lots of configuration options. Lots more than on Ning - who basically gave little to no control over things like this. Plus, I have to dive into the code rather than just click a button.




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clay - http://www.thechocolatelife.com/clay/
Potomac Chocolate
@ben-rasmussen
02/17/15 02:38:33PM
191 posts

Hi Clay,

Yes, I'm referring to the sorting of the discussions themselves, and what info is shown about the discussions, on the group pages. You previously changed the sorting of the comments in a discussion to be much more readable.

Thanks,
Ben

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