I have a Dedy guitar cutter that keeps breaking wires. I work full-time outside of my chocolate business, so I'm not there enough to know if my staff are doing something to cause it or not. Every one of my staff have broken them. I've contacted both Dedy and TCF, where I bought the cutter, to ask for troubleshooting advice, but thought I'd try here, too.
My husband, who often gets stuck repairing the strings when we're busy (he is a musician, and they are similar to actual guitar strings) thinks my staff is not cleaning the wires quickly enough and the buildup is causing resistance. I wipe down the wires after every pass, but I'm not sure all of my staff does the same.
They are also not immediately replacing some broken wires, which I think may be causing uneven pressure?
Some wires are breaking at the handle end (which comes down through the ganache last), some at the other end.
Wondering if the repaired wires are not all being wound in the same direction, or are not all consistently taut? Could the wire itself be weakened? I've had the cutter for several years and am still replacing with the original wire I received.
I've never found any detailed suggestions from Dedy or online about how to replace the wires or troubleshoot, so we've just been winging it.
Very frustrated. Any suggestions would be appreciated.