I am thinking of enrobers. I am not far from the starting line in my research and experience with these type of machines. There seems to be a pattern or perhaps even a consensus that generally European brands (Italian, German) appear to have the better equipment. I don't know about customer service but I hope that having a US market for their goods would logically require ongoing positive support. If the equipment is of high quality and reliability the good news should be that customer service will not be used as much.
What equipment is of interest to you traveling in the opposite direction?