I have 4 of them.
There are flaws in the design of the machine which I have notified the manufacturer about and will share here:
1. The control board (circuit board) is in the same compartment as the heat and fan. My staff use the machines 8 hours per day, every day. As a result they are subject to very significant heat fluctuations, and EVERY control board in EVERY machine has failed due to lack of protection. I have modified one of our machines to include a barrier between the heating compartment and the control board, and then added a cooling fan and vent opening to the bottom of the machine in the cooling board area. The fan turns on every time the light bulbs turn on to heat the machine. I have done this just a few weeks ago, so it will take 3-4 months to find out if the consistent temperature now maintained is going to save the new control board.
2. The machine has 5 program cycles, which are very helpful in managing the viscosity of the chocolate throughout the day. We start with one "temper" cycle, and then throughout the day as we work with the chocolate it continues tothicken (crystalize). We then have 3 other programs which increase the working temperature of the chocolate by one degree at a time. My staff can very easily control the viscosity of the chocolate as they work with it. However, there is a significant problem with the programming: Every program has a heat/cool/reheat cycle. The minutea newprogram starts, the bowl stops spinning regardless of whether the chocolate is too warm to start with, or needs heating to reach the first temperature mark. REALLY REALLY BAD DESIGN. Our chocolate is already thick and crystalized!!! Having it sit there motionless for a few minutes will cause it to solidify in the bowl. The heat created by the light bulbs on the paused bowl of chocolate takes the chocolate out of temper. Yes... There is a motor "over-ride" button on the side of the machine which allows an operator to press it and start the bowl turning. HOWEVER the switch doesn't lock down. The operator has to stand there, with their finger on the button until all the chocolate heats up! Are you kidding me???? I have swapped that stupidbutton out with one that actually turns on and off. My staff have better things to do than stand there several times a day for up to 15 minutes at atimeholding a button down!
3. Chocolate gets into the inner workings of the machine and into the motor. We have had to replace several destroyed motors as they aren't sealed, such as with the design of the Savage machines (which I also own two of and have been running 24/7 for 4 years without a single issue!).
There are also positives that I will share:
1. The overall construction is solid. ROCK solid. The case is polished stainless steeland easy to clean. I also have 6 ACMC machines and their plastic construction pales in comparison.
2. The ability to define your own pre-set programs is fabulous. If you are working with a consistent product, it takes all the guess work out of tempering and an unskilled worker can make properly tempered chocolate confections with very little instruction.
If I were to purchase more Pavoni's I would stipulate that the design flaws be rectified before I spent the money.
Hope that provides you with some insight.
Brad