I just used my CocoaTown ECGC-65A for the first time last week and ended up with black powder all over the floor and under the bowl that appears to be shredded rubber from the belt. I pre-ground the nibs and it was a very small batch, less than 15 lbs so there should not have been any undue stress on the belt.
When I called CocoaTown they told me it was because the room temperature in my facility is too cold (65-68F) and needs to be at least 80 degrees F. Is this true? If so, you obviously would need to have a separate heated room for the melanger.
Any insight at all would be greatly appreciated as I am so very frustrated with their customer service!
Just Good Chocolate
updated by @nichole-warner: 04/09/15 02:15:24PM