Revolation Delta Baffle Problems
Posted in: Tech Help, Tips, Tricks, & Techniques
I bought a Rev Delta from amazon last year. First uses went fine, but this year I needed to move to a new place with air conditioner (here in Peru is summer). First use I noticed the chocolate was not in temper and with a thermometer I checked the temperature of the chocolate, machine said 31.4 ºC "In Temper", all my other thermometers said 34 ºC "Your batch is ruined". I noticed the sensor was strangely not calibrated and it was detecting like 3-4 less degrees all the time. It was really strange. I thought maybe I got a faulty one. anyway I contacted customer service and they told me warranty doesn't cover external parts (what?) and that they will send me two new baffles as a courtesy but I would have to pay for the shipping (shipping cost they gave me was almost the same as buying the new baffles without shipping).
I then remembered I also had a new holey baffle stored, so I decided to work with that one while I decided if I was going to pay for the shipping of the "courtesy" baffles. First time use, fine, second one, fine, third and fourth ones fine. Fifth one, the nightmare ocurred again the baffle started detecting an 3-4 less degrees. I really don't know what to do now, maybe this has already happened to anybody here and can give some advice. Thanks in advance.
--- Edited by moderator - moved to a more appropriate category ---
updated by @Victor Antonio Padilla Prado: 04/09/15 10:31:36PM