I purchased a 12l melting kettle through Chocolate World, it is a Mol D'art model. I am in New Zealand which is about as far away from Belgium as you can get.
It failed after one week and it is not the thermostat, the unit is not getting any power.
The advice from Mol D'art through Chocolate World is that it is possibly something wrong with the wiring and suggested I open the melting kettle up by unscrewing all the screws and check the wiring.
Not being an electrician, or having the faintest idea about wiring, this seems pretty strange advice - and extremely unsafe! Has anyone else experienced issues with warranties on Mol D'art products? Have I just bought a lemon?
- Stu
updated by @stu-jordan: 04/12/15 13:17:05