We have now been working with the cocoatown unit for about 8 months and as production increased we have recently run into some problems. I am wondering if these are common and if they have been experienced by anyone else or if we are potentially using same mal-ingredient that might be making the friction increase.
About 2 months ago we showed up to our shop to find out the delrin inserts had ground off into the chocolate, making a whole batch (8lbs) of chocolate go to waste. We contacted cocoatown and they shipped up a new pair of stones.
We carefully watched the following batches with the new stones and saw the same wear pattern developing on the delrin inserts. We also have been noticing that the underside of the metal axle has been slowly wearing away as well. This means we have both plastic and metal grinding into our chocolate.
Now after getting in contact with the company we have been told that we need to pay to ship the parts affected back to the company for them to test them and then they will see if they want to cover them under warranty. Not so good for a new company just getting off the ground...
So has anyone had an issue like this with cocoatown?? We are now going to do what we can to continue producing but it looks like we might be looking into the Santha machines.
If anyone has any advice that would be highly appreciated.
Evan and Brianna
updated by @evan-langendorf: 04/11/15 03:30:20AM